Hello! I’m Kristina
I've spent more than 30 years navigating the challenges, opportunities, and complexities of business leadership—and helping organizations, teams, and people move forward.
My career has taken me across financial services, technology, SaaS, and professional services, where I've led operations, built and improved Customer Experience and Customer Success programs, managed consulting engagements, and worked alongside leaders and teams to solve problems, strengthen performance, and make meaningful improvements.
I've always been someone who likes to understand how things work, why they work the way they do, and what could make them better. I'm naturally curious, quick to connect the dots, and energized by bringing people, ideas, and perspectives together to find a way forward.
But my experience has also taught me that business success isn't just about having the right strategy, processes, or expertise. It's about people—their ability to communicate, collaborate, make decisions, and deliver on shared priorities.
I've experienced firsthand what it's like to lead through growth, change, uncertainty, and competing demands. I've worked with exceptional leaders and teams, and I've also experienced environments where disconnected priorities, ineffective communication, and organizational dynamics made good work unnecessarily difficult.
Those experiences shaped my belief that meaningful progress happens when business objectives, customer needs, and the people responsible for delivering results are working together.
They also led me to deepen my work in executive coaching, leadership development, and facilitation. These disciplines complement my operational and consulting background, giving me additional ways to help leaders and teams navigate complexity, strengthen effectiveness, and achieve sustainable results.
Today, through Powerful Presence Advisory, I bring together those experiences to work with organizations and individuals who are navigating challenges, building something new, or looking for a better way forward.
Whether I'm serving as a consultant, advisor, strategic partner, or executive coach, I bring curiosity, practical experience, fresh perspective, and a collaborative approach to the work.
What I enjoy most is helping people see possibilities, make connections, and turn ideas into something that makes a real difference.
Professional Experience & Accomplishments
My experience spans sales, business operations, Customer Experience, Customer Success, consulting, and organizational effectiveness. Across these disciplines, I've learned the value of understanding the bigger picture, recognizing how different parts of a business connect, and helping people find clarity about what matters and how to move forward.
Experience in Action
Understanding Customers & Improving Their Experiences
I've worked across the customer lifecycle, from sales and onboarding to service delivery, engagement, retention, and growth. My work has involved understanding customer needs and expectations, using customer feedback and insights to uncover opportunities, and bringing teams together to improve experiences and business outcomes. These efforts have contributed to measurable results, including a 20-point improvement in transactional Net Promoter Score in one organization and customer renewal rates exceeding 92% in another.
Building Programs, Processes & Capabilities
I've helped organizations establish and improve Customer Success practices, onboarding experiences, customer communications, and cross-functional ways of working. I enjoy understanding what's working, where things are getting complicated, and what changes will make the greatest difference—then helping teams turn those ideas into practical, sustainable improvements.
Building Relationships & Bringing People Together
Building trusted relationships has been a consistent strength throughout my career. Whether working with customers, executives, colleagues, or consulting clients, I take the time to understand different perspectives, build trust, and create shared understanding. This has helped me navigate complex stakeholder relationships, connect people across functions, and build alignment around common objectives.
Leading & Developing People
I've led teams of varying sizes, from specialized consulting groups to large, multi-location operations. I've always enjoyed developing people, helping leaders recognize their strengths, and supporting teams as they navigate challenges and new responsibilities. My experience in executive coaching, mentoring, and leadership development builds on decades of practical people leadership.
Navigating Complexity & Improving Business Performance
I've led business operations, consulting engagements, and improvement initiatives where competing priorities, organizational dynamics, and day-to-day demands can make progress difficult. I bring a combination of operational experience, customer perspective, and strategic thinking to help leaders understand the situation, identify what matters most, and move from ideas to action.
Professional Development & Credentials
Throughout my career, I've continued to invest in learning and professional development, expanding the knowledge, perspectives, and tools I bring to my work. These disciplines complement my business and leadership experience, deepening my understanding of people, behaviors, relationships, and the factors that influence individual, team, and organizational effectiveness.
Professional Credentials & Practitioner Qualifications
Hogan Assessments Certified — Personality assessment and leadership development
Co-Active Practitioner Credential (CAP) — Co-Active Training Institute (CTI)
Positive Intelligence Practitioner — Mental fitness, self-awareness, and behavioral patterns
LUMA Human-Centered Design Practitioner — Design thinking, collaborative problem-solving, and innovation
Former Certified Customer Experience Professional (CCXP) — Customer Experience strategy and management
Additional Areas of Study
My ongoing professional development also includes focused study in neuroscience and its applications to coaching, leadership, and behavior, as well as coursework exploring neurodivergence and different ways people think, learn, and work.
Together, these disciplines strengthen the perspective I bring to consulting, advisory, and coaching—helping me better understand people and situations, build awareness, and create the clarity needed to move forward.
Let's Connect
Whether you're exploring a business challenge, considering a consulting or advisory partnership, or looking for leadership support, I'd welcome a conversation about what you're working through and where I might be able to help.